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Terms and Conditions

Company Information



Hadewychstraat 25, 9111 Belsele BE



VAT BE0765.440.460   

Article 1: General provisions

The e-commerce website of RESOUND, a sole proprietorship with registered office at Hadewychstraat 25,9111 Belsele, BTW BE 0765.440.460, (hereinafter 'Resound') offers its customers the opportunity to purchase the products from its web shop online.

These Terms and Conditions ("Terms") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order via Resound's web store, the Customer must expressly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted by Resound in advance, in writing.

Article 2: Price

All prices stated are expressed in EURO, always including VAT and all other duties or taxes required by the Customer.


If delivery, reservation or administrative costs are charged, this will be stated separately. 

The price statement refers exclusively to the articles as described verbatim. The accompanying photos are for decorative purposes and may contain elements that are not included in the price.


Article 3: Offer

Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding on Resound. Resound is only bound to an obligation of means with regard to the correctness and completeness of the information provided. Resound is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about, for example, sizes, colour, availability, delivery term or delivery method, we request that the Customer contact our customer service in advance via

The offer is valid while stocks last and can be adjusted or withdrawn by Resound at any time. Resound cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

Article 4: Online purchases


  • The products indicated on the website can be purchased by adding these items to the shopping cart. When you have completed your order and all the items you want are in the shopping cart, you can proceed to purchase them via the shopping cart. For payment you will be referred to our payment partner STRIPE. After we have received the payment confirmation, the order has been successful, and Resound will get to work to send the order as soon as possible.



The Customer has the choice between the following payment methods

  • via credit card (Visa, Mastercard, American Express, …)

  • Bancontact

  • Apple Pay

  • Automatic SEPA direct debit


Resound is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.


Article 5: Delivery and execution of the agreement


Delivery is made by our transport partner or by our internal transport. The delivery of the eligible products will be sent to the pre-agreed address by parcel post. The delivery period for this is a maximum of 30 days after the conclusion of the agreement. With the exception of pre-order products.


Items ordered through this webshop are delivered in Belgium, the Netherlands.


Delivery is made by parcel post, with a delivery period of 30 days after the conclusion of the agreement. Delivery costs vary per product and are displayed in the shopping cart and before checkout.


Unless otherwise agreed or expressly provided otherwise, the goods will be delivered to the Customer's place of residence within 30 days of the conclusion of the agreement. With the exception of pre-order products.


Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported by the Customer to Resound without delay.


The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by Resound.


Article 6: Retention of title

The delivered items remain the exclusive property of Resound until full payment by the Customer.

The Customer undertakes, if necessary, to point out to third parties Resound's retention of title, e.g. to anyone who would seize the items not yet fully paid for.


Article 7: Right of withdrawal


The provisions of this article only apply to Customers who purchase items online from Resound in their capacity as consumers.


The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.


The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the last shipment or the last part.


In order to exercise the right of withdrawal, the Customer must inform Resound, Hadewychstraat 25 9111 Belsele, via an unambiguous statement (e.g. in writing by post, fax or e-mail) of his decision to terminate the agreement. to revoke. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.


"The Customer can also electronically complete and send the model withdrawal form or another clearly formulated statement via our website . If the Customer makes use of this option, we will immediately send the Customer on a durable data carrier (eg. send an acknowledgment of receipt of his revocation by e-mail).


In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.


The Customer must immediately return or hand over the goods to Resound, Hadewychstraat 25 9111 Belsele or to Resound, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to Resound.  The Customer is on time if he returns the goods before the period of 14 calendar days has expired.


The direct costs of returning the goods will be borne by the Customer.

If the return with regard to the circular reuse is notified by Resound and with the express approval of Resound, Resound will bear the costs of returning the goods.


The Customer is requested to return the items in their original condition and packaging, with all accessories supplied, and instructions for use. If the returned product is in any way diminished in value, Resound reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.


All returned items are carefully examined. The basic principle here is that the consumer may only inspect the article as he would be allowed to do in a store. Returned items may be tried on, but must not have been used. When an article has undergone a decrease in value due to the use of the Customer, this will be charged to the Customer.


If the Customer withdraws from the agreement, Resound will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after Resound has been notified of the Customer's decision to cancel the agreement. revoke. In the case of sales agreements, Resound can withhold the refund until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.


Any additional costs as a result of the Customer's choice of delivery method other than the cheapest standard delivery offered by Resound will not be refunded.


Resound will refund the Customer with the same payment method with which the Customer performed the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.


Article 8: Warranty


Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact Resound customer service and return the item to Resound at its expense.

In the event of a defect, the Customer must inform Resound as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Afterwards, any right to repair or replacement lapses.


The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless proven otherwise by the Customer.


Article 9: Customer service

Resound customer service can be reached on the telephone number +32498562862, by e-mail at or by post at the following address Resound Hadewychstraat 25, 9111 Belsele. Any complaints can be directed to this.


Article 10: Sanctions for non-payment

Without prejudice to the exercise of other rights available to Resound, in the event of non-payment or late payment from the date of default, the Customer will owe an interest of 10% per year on the unpaid amount, by operation of law and without notice. In addition, the Customer owes a fixed compensation of 10% on the amount concerned, by operation of law and without notice, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, Resound reserves the right to take back items that are not (fully) paid for.


Article 11: Privacy


The data controller, Resound, respects the General Data Protection Regulation and the Belgian Privacy Act of 30 July 2018.


The personal data you provide will only be used for the following purposes: Personalizing your experience, completing orders and improving the general ease of use and experience. The legal grounds are: [legal grounds on which you process the data, i.e. the execution of the agreement, consent, fulfillment of legal and regulatory obligations and/or the legitimate interest of the company].


You have a legal right to access and any correction, addition or deletion of your personal data. In a number of cases listed in the GDPR, you may also request that the processing of your personal data be restricted. You can also object to the processing of your personal data if you have serious and legitimate reasons for doing so which go beyond our need to process your data. Via a written, dated and signed request to Resound, Hadewychstraat 25 9111 Belsele, you can request your personal data in digital and readable form free of charge and/or have it transferred to other responsible parties. To the extent our processing is based on your prior consent, you have the right to withdraw that consent.


In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing and do not have to give a reason for this.


To exercise your rights, you can contact Resound, Hadewychstraat 25 9111 Belsele .


We treat your data as confidential information and will not pass it on, rent or sell it to third parties.

For more information, see our Privacy Policy [ ].


Article 12: Use of cookies


Our website uses cookies and similar technologies. This helps us to provide you with a better user experience when you visit our website and also allows us to optimize our website. Without your prior consent, we only place the purely functional cookies that are necessary for our website to work correctly. For all other cookies we first ask for your permission.


For an overview of all cookies that our website places on your device, we refer you to our Cookie Policy [ ].


On your first visit to our website you will be asked to accept our cookies. Afterwards you can manage your choices yourself at any time.


You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.


Article 13: Infringement of validity - non-renunciation

If any provision of these Terms is held to be invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions. Both parties undertake to make all necessary efforts to replace a provision that appears to be void or unenforceable by a provision that corresponds as closely as possible to the result intended by the annulled clause.

Failure at any time by Resound to enforce any of the rights set forth in these Terms, or to exercise any right hereof, shall never be deemed a waiver of such provision and shall never affect the validity of those rights.


Article 14: Change of conditions

These terms and conditions are supplemented by other terms and conditions that are explicitly referred to, and Resound's general terms and conditions of sale. In the event of a contradiction, these Terms and Conditions shall prevail.

Resound reserves the right to unilaterally change these general terms and conditions in the light of objective criteria and taking into account the provisions of Book VI of the WER

Article 15: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.


Article 16: Applicable law – Disputes

Belgian law applies, with the exception of the provisions of private international law regarding applicable law.


The courts of the Consumer's place of residence have jurisdiction in legal disputes. The Consumer can also contact the ODR platform ( ).

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